Terms and Conditions

Orders and Payment Terms
Please have your order in by 11 am on Fridays for delivery or mail out the following week for PEI and mailouts and 11am the Friday 9 days prior for Nova Scotia and New Brunswick Deliveries (see below for your area).  You can place your feeder order online though the website shopping cart however all orders other than feeders (reptiles, products and supplies etc.) must be made through the facebook page messenger, info@eastcoastexotics.ca or by calling or texting 902-213-7540.  We will post here as well as our facebook page when we are doing orders for reptiles, silkworms and other products/supplies as we don’t keep these in stock and order in as needed.

We accept the following forms of payment: Cash on delivery, e-mail transfers and Pay Pal payments to info@eastcoastexotics.ca as well as credit card payments through square.

 

Distribution and Delivery
PEI – distribution will be on Wednesdays via direct delivery. A delivery surcharge may apply to areas outside our regular route.  (See Events page for dates)

Please note these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc.

Free Pick up at East Coast Exotics – Contact to arrange

Charlottetown Afternoon Delivery – 12:30 pm – 3 pm

Wiltshire/Hunter River/Rustico – 1:30 pm – 4 pm

Kinkora – 2:30 pm – 5 pm

Summerside/Miscouche – 3:30 pm – 6 pm

O’Leary/Tignish (contact to arrange)

Kensington – 4 pm – 6 pm

Hunter River/Rustico/Charlottetown/Stratford Evening Delivery – 5 pm – 8 pm

Belfast/Belle River/Wood Islands/Murray Harbour – 6:30 pm – 9 pm

Montague/Morell/Saint Peters Bay – 6:30 pm – 9 pm

Souris/Rollo Bay (times vary and alternate days may be arranged)

 

Delivery to Nova Scotia and New Brunswick is available via direct delivery alternate weeks on Sundays to the following areas:

NOVA SCOTIA – Bi weekly Sundays (See Events page for dates)

Please note these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc.  We will not be at each location for he whole time frame indicated…it is just a indicator of the time frames in which we usually arrive in each area.  Please join the Nova Scotia Delivery Page on Facebook for delivery day updates at https://www.facebook.com/groups/753113418225458/  for actual arrival time updates.

Sackville New Brunswick – 8:30 am – 10:30 am
Aulac New Brunswick – 9:00 am – 10:45 am
Amherst – 9:30 am – 11:00 am
Truro – 10:30 am – 11:45 am
Shubenacadie 10:45 am – 12:00 pm
Enfield –  5:00 pm – 7:00 pm
Lower Sackville – 11:45 am – 1:45 pm
Windsor – 12:30 pm – 2:30 pm
Wolfville/
New Minas/Kentville/Coldbrook – 1:00 pm – 3:00 pm
Kingston/Middleton – 1:45 pm – 3:45 pm
Bridgewater – 2:45 pm – 4:45 pm
Chester – 3:00 pm – 5:00 pm
Timberlea – 3:45 pm – 5:45 pm
Halifax – 4:30 pm – 6:30 pm (Noon – 3:00 pm if Neil is doing the delivery)
Dartmouth – 5:00 pm – 7:00 pm (Noon – 3:00 pm if Neil is doing the delivery)

New Glasgow – 6:30 pm – 8:30 pm

NEW BRUNSWICK – Bi weekly Sundays (See Events page for dates)

Please note these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc.  Join the New Brunswick Delivery Page on Facebook for delivery day updates at https://www.facebook.com/groups/2085207881763695/

Fredericton/ Oromocto – 11:30 am – 1:30 pm
Saint John – 1:00 pm – 3:00 pm
Rothesay – 1:30 pm – 3:30 pm
Quispamsis – 1:45 – 3:45 pm
Hampton  2:00 pm – 4:00 pm
Norton – 2:15 pm – 4:15 pm
Sussex – 2:30 pm – 4:30 pm
Petitcodiac – 3:00 pm – 5:00 pm
Salisbury – 3:30 pm – 5:30 pm
Moncton – 4 pm – 6:30 pm
Bouctouche/Cognace/Shediac – 5:30 pm – 8:30 pm
Shemouge – 6:30 pm – 9:00 pm (or 10:00 am – Noon if we are able to do a morning delivery)
Port Elgin – 6:45 pm – 9:30 pm (or 9:30 am – 11:30 am if we are able to do a morning delivery)

**Please note that Sackville, NB and Aulac, NB are serviced on our Nova Scotia Delivery days.

Woodstock, Florenceville-Bristol, Perth-Andover, Grand Falls and Edmundston can be serviced through Canada Post, when we have sufficient orders or are travelling through to Ontario.

ALL OTHER PROVINCES

Shipping is also available through Canada Post (one to three day Xpresspost) and Air Canada Cargo with same day or next day service. We ship packages Monday through Wednesday depending on your location to ensure arrival before Friday.  The customer is responsible for all delivery charges.  **Please note that Canada Post will not accept live rodents for delivery**

UNITED STATES AND OTHER COUNTRIES

East Coast Exotics currently on ships and delivers ONLY within Canada

Live Arrival Guarantee
East Coast Exotics has a live arrival guarantee in which the customer has 12 hours from time of receipt to report any shipment claims due to damage or loss.  Pictures will be required. In the event of any losses, replacements will be re-shipped or the value credited to your invoice on your next order.  We reserve the right to delay shipping during inclement weather.  The customer is responsible for all charges related to the re shipment of the replacement product.

Class  1 & 4 Permit ( Open )

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