Terms and Conditions

IMPORTANT COVID-19 INFOMATION – PLEASE READ!WE CURRENTLY ONLY SELL WITHIN CANADA

WE CURRENTLY ON SELL AND SHIP WITHIN CANADA!

CANADA POST SHIPMENTS:

  • WE ARE NOW SHIPPING LIVE INSECTS AGAIN BUT AT CUSTOMERS OWN RISK AS CANADA POST IS UNABLE TO GUARANTEE DELIVERY STANDARDS (at this time we will not reship, refund or credit accounts for DOA! 
  • FROZEN RODENTS WILL NOT BE SHIPPED EVEN IF REQUESTED AT THIS TIME – THIS IS DUE TO COVID SHIPPING DELAYS AND THE CURRENT HEAT
  • ORDERS IN BY THE FRIDAY 11 AM DEADLINE WILL BE SHIPPED ON MONDAY OR TUESDAY.
  • ORDERS NOT IN BY THE FRIDAY 11 AM DEADLINE WILL NOT BE SHIPPED UNTIL THE FOLLOWING WEEK UNLESS ARRANGED WITH US PRIOR – STOCK IS EXTREMELY LIMITED AT THIS TIME DUE TO HIGHER THAN NORMAL DEMAND
  • PLEASE DO NOT SELECT REGULAR PARCEL SHIPMENT UNLESS IT IS INDICATING A 1 – 3 DAY SHIPMENT ARRIVAL TIME – IT IS GUARANTEED NOT TO ARRIVE ALIVE IF YOU LEAVE IN AN AREA BEYOND THIS SHIPPING TIME FRAME
  • XPRESSPOST OR PRIORITY SHIPMENT IS RECOMMENDED. PLEASE CHECK THE SHIPPING TIME FRAMES AS PRIORITY WILL OFTEN CHARGE YOU DOUBLE FOR THE EXACT SAME SHIPPING TIME FRAME

DIRECT DELIVERY ORDER IN PEI, NS AND NB:

  • LINK TO NB DELIVERY PAGE – https://www.facebook.com/ECEPEI
  • LINK TO NS DELIVERY PAGE – https://www.facebook.com/groups/753113418225458
  • ORDERS NOT IN BY THE FRIDAY 11 AM DEADLINE WILL NOT BE DELIVERED OR SHIPPED UNTIL THE FOLLOWING DELIVERY/SHIPMENT DATE UNLESS ARRANGED WITH US PRIOR – STOCK IS EXTREMELY LIMITED AT THIS TIME DUE TO HIGHER THAN NORMAL DEMAND
  • IT IS YOUR RESPONSIBILITY TO JOIN THE DELIVERY PAGES AND TAKE NOTE OF THE ORDER DEADLINES AND DELIVERY DAYS
  • IF YOU ARE NO LONGER ABLE TO MEET OR WON’T BE HOME FOR DELIVERY IT IS YOUR RESPONSIBILITY TO CONTACT US AND LET US KNOW THE DAY PRIOR. NO SHOWS WILL BE CHARGED FOR THEIR DELIVERY FEE AND NO LONGER HAVE THE OPTION OF CASH ON DELIVERY. WE RESERVE THE RIGHT TO REQUEST PAYMENT UPFRONT WHEN THE ORDER IS RECEIVED BY US BEFORE WE DELIVER.
  • PLEASE READ BELOW FOR OTHER IMPORTANT INFORMATION REGARD PAYMENT TERMS, ORDER ROUTES AND APPROXIMATE DELIVERY TIMEFRAMES.

Orders and Payment Terms
Please have your order in by 11 am on Fridays for delivery the following week for PEI and mailouts and 11am the Friday 9 days prior for Nova Scotia and New Brunswick Deliveries (see below for your area).  You can place your feeder order online though the website shopping cart however all orders other than feeders (reptiles, products and supplies etc.) must be made through the facebook page messenger, info@eastcoastexotics.ca or by calling or texting 902-213-7540.  We will post here as well as our facebook page when we are doing orders for reptiles and other products/supplies as we don’t keep these in stock and order in as needed.  These other product orders go in on average every 8 weeks or so.

We accept the following forms of payment: Cash on delivery,  etransfers and Pay Pal payments to info@eastcoastexotics.ca as well as credit card payments through square. If you are a new customer we may request payment upfront before your order is delivered.

Distribution and Delivery
PEI – distribution will be on Thursdays via direct delivery. A delivery surcharge may apply to areas outside our regular route.  (See Events page for dates)

Please note these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc.

 Free Pick up at the Farm – Contact 902-213-7540 or 902-213-0630 to arrange

Montague – 3pm – 4pm

Belfast/Belle River/Wood Islands/Murray Harbour – 7:30 pm – 9:00 pm

Wiltshire/Hunter River/Rustico – 4 pm – 5:30 pm

Kensington – 4:30 pm – 6 pm

Summerside/Miscouche – 4:30 pm – 6:30 pm

Kinkora – 4:30 pm – 6:30 pm

Charlottetown/Stratford Evening Delivery – 6:30 pm – 8:30 pm 

Morell/Saint Peters Bay – (Contact to arrange)

O’Leary/Tignish (contact to arrange)

Souris/Rollo Bay (times vary and alternate days may be arranged)

Delivery to Nova Scotia and New Brunswick is available via direct delivery every 4th Sunday to the following areas:

NOVA SCOTIA(See Events page for dates)

Please note these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc.  We will not be at each location for he whole time frame indicated…it is just a indicator of the time frames in which we usually arrive in each area.  Please join the Nova Scotia Delivery Page on Facebook for delivery day updates at https://www.facebook.com/groups/753113418225458/  for actual arrival time updates.

Port Elgin New Brunswick – 8:00 – 10:00 am

Sackville New Brunswick – 8:30 am – 10:30 am
Aulac New Brunswick – 9:00 am – 10:45 am
Amherst – 9:30 am – 11:00 am
Oxford – 10:30 am – Noon
Truro – 10:45 am – 12:30 pm
Enfield –  11:00 am – 12:45 pm
Dartmouth Pet Smart – 11:30 am – 1:15 pm

Clayton Park – 12:30 pm – 2:00 pm

Lower Sackville – 12:45 pm – 2:30 pm
Windsor – 1:15 pm – 3:00 pm
Wolfville/New Minas/Kentville/Coldbrook – 2:15 pm – 4:00 pm
Kingston/Middleton – 3:30 pm – 5:00 pm
Bridgewater – 5:30 pm – 7:00 pm
Chester – 6:00 pm – 7:30 pm
Timberlea – 7:00 pm – 8:30 pm
Halifax Home Deliveries – 7:15 pm – 8:45 pm
Dartmouth Home Deliveries – 7:45 pm – 9:15 pm
New Glasgow – 8 pm – 9:45 pm

NEW BRUNSWICK(See Events page for dates)

Please note these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc.  Join the New Brunswick Delivery Page on Facebook for delivery day updates at https://www.facebook.com/groups/2085207881763695/

Port Elgin – 8:00 – 10:00 am

Shemouge – 8:30 – 10:30 am

Fredericton/ Oromocto – Noon – 2:00 pm

Grandbay-Westfield – 1:00 – 3:00 pm

Saint John – 1:30 – 3:30 pm
Rothesay – 1:45 – 3:45 pm
Quispamsis – 2:00 – 4:00 pm
Hampton  2:20 – 4:20 pm
Norton – 2:40 – 4:40 pm
Sussex – 3:00 – 5:00 pm
Petitcodiac – 3:20 – 5:20 pm
Salisbury – 3:40 – 5:40 pm
Moncton – 4:00 – 8:00 pm
Bouctouche/Cognace
– 6:00 – 9:00 pm

Shediac – 7:30 – 9:30 pm

**Please note that Sackville, NB and Aulac, NB are serviced on our Nova Scotia Delivery days.

ALL OTHER PROVINCES – CANADA POST SHIPMENTS

We are currently trying to update the Canada Post Shipping feature. PLEASE DO NOT SELECT “REGULAR” PARCEL DELIVERY UNLESS IT IS 3 DAYS OR LESS – LIVE FEEDERS CAN NOT BE IN TRANSIT LONGER THAN 3 DAYS!! The feature is calculating correctly for single item orders but combined products can produce higher than normal shipping costs. We hope to have this fixed by the spring when shipping conditions are better.

***PLEASE NOTE WE ARE NOT CURRENTLY SHIPPING FROZEN RODENTS DUE TO COVID-19 SHIPPING DELAYS AND THE CURRENT HEAT.***

****Live Rodents are NOT able to be shipped due to Canada Post restrictions***

UNITED STATES AND OTHER COUNTRIES

**East Coast Exotics currently on ships and delivers ONLY within Canada**

Live Arrival Guarantee
Due to COVID-19 we are not currently guaranteeing live arrival for any orders shipped through Canada Post as they are unable to guarantee their delivery standards. Shipping with Canada Post is at the customers own risk and we will not currently be crediting accounts, refunding or reshipping any DOA orders. East Coast Exotics has a live arrival guarantee in which the customer has 12 hours from time of receipt to report any claims due to damage or loss for any feeders we deliver.  Pictures will be required. In the event of any losses, replacements will be brought on the next delivery or the value credited to your invoice on your next order.  We reserve the right to delay deliveries during inclement weather and will reschedule as soon as possible.

Class  1 & 4 Permit ( Open )

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